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OK, after a lot of back-and-forth, they finally agreed to re-process the paperwork I (properly re-) submitted in December to fix their previous Consolidation screw up. They also agree to put in a administrative forbearance through May to give them time to process the paperwork and count that time toward PSLF. I advised that my payment count has dropped since consolidating and that I would be checking in *after* the SAVE/IDR mess is finally cleared up. #StudentLoans #DeptEd #PSLF

The #MOHELA lady came back and said they it's not possible to stay on the #SAVE plan when you consolidate direct loans and so MOHELA didn't mess up (near verbatim quote). I protested saying I have the paperwork to show that SAVE application along with the Consolidation from #DeptEd. She admitted that she sees that, too, and... place me back on hold. #StudentLoans

Roughly 2 hours in, I got transferred to someone in training who said they couldn't reprocess my already approved IDR/SAVE that I would need to re-apply which triggered a higher payment and said I would need to take a general, not administrative forbearance to cover their mess up. It was at this moment, I decided lost my cool and was placed back on hold while they "consult about further options".

Looks like #MOHELA approved my #SAVE plan under a recent consolidation and then just... didn't do it. So they keep saying that they approved it and yet I am still not actually on the SAVE/IDR plan.

I very foolishly trusted the "Let us call you back" service offered by #MOHELA. They did not, in fact, call me back. #StudentLoans #DeptEd

You're not going to believe this. They see the error on their end. They are transferring me to a "specialist" and the anticipated hold wait time is 127 minutes. #MOHELA #StudentLoans #DeptEd

OK, finally talked to a human at 1h3m in. Very briefly. I'm back on hold. #MOHELA #StudentLoans #DeptEd

And we've now reached over an hour on hold. Still have yet to talk to a single human. #MOHELA #StudentLoans #DeptEd

Now crossing the 45 minute on-hold mark. I have yet to talk to a human and it's a miracle in and of itself that I survived their updated phone tree to get into the line. #MOHELA #StudentLoans #DeptEd

Looks like #MOHELA has increased my payment over 10x, removed me from the SAVE/IDR program, added some 3 years to my PSLF requirement, and I've now been on hold for 30 minutes trying to get any sort of answer for the why for any of it. #studentloans #DeptEd