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Scott Williams 🐧
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Well, after numerous hours of phone calls and various complaints filed with various entities, my #studentloans serviced by #MOHELA are mostly finally in order on the PSLF and SAVE plan again. I'm still short roughly 2 years of the payment credits I expected should be there and they're apparently still "looking into" that, but my payment for the next twelve months is 1/10 of what it last billed at. Here's to hoping MOHELA doesn't spontaneously screw it all up again.
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Scott Williams 🐧
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Scott Williams 🐧
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OK, after a lot of back-and-forth, they finally agreed to re-process the paperwork I (properly re-) submitted in December to fix their previous Consolidation screw up. They also agree to put in a administrative forbearance through May to give them time to process the paperwork and count that time toward PSLF. I advised that my payment count has dropped since consolidating and that I would be checking in *after* the SAVE/IDR mess is finally cleared up. #StudentLoans #DeptEd #PSLF
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Depending on which paperwork from #MOHELA is valid, I either should have had around 1.5 years of payments as of last November or I still need to make 8 years worth of payments. I have been working in public sector since 2012. #StudentLoans #DeptEd #PSLF
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Scott Williams 🐧
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Scott Williams 🐧
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Roughly 2 hours in, I got transferred to someone in training who said they couldn't reprocess my already approved IDR/SAVE that I would need to re-apply which triggered a higher payment and said I would need to take a general, not administrative forbearance to cover their mess up. It was at this moment, I decided lost my cool and was placed back on hold while they "consult about further options".
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The #MOHELA lady came back and said they it's not possible to stay on the #SAVE plan when you consolidate direct loans and so MOHELA didn't mess up (near verbatim quote). I protested saying I have the paperwork to show that SAVE application along with the Consolidation from #DeptEd. She admitted that she sees that, too, and... place me back on hold. #StudentLoans
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Scott Williams 🐧
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Now 1.5 hours into being on hold for this call to #MOHELA. This was calling during their recommended off-peak timeframe. I feel a duality of things. Both that MOHELA must be understaffed and yet I can't imagine how terrible of a workplace it must be since Betsy DeVos had her dementors suck the soul of of #DeptEd and everything around it. #StudentLoans
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Scott Williams 🐧
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I always feel like Wesley* getting years of his life sucked out of him by the lackey of a tyrant whenever I have to deal with #MOHELA and #DeptEd.

These people have utterly lost all sense of humanity.

*Princess Bride, not John
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Scott Williams 🐧
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I very foolishly trusted the "Let us call you back" service offered by #MOHELA. They did not, in fact, call me back. #StudentLoans #DeptEd
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Scott Williams 🐧
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Now crossing the 45 minute on-hold mark. I have yet to talk to a human and it's a miracle in and of itself that I survived their updated phone tree to get into the line. #MOHELA #StudentLoans #DeptEd
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